LEGAL

1. Purpose

This Acceptable Use Policy ("AUP") governs the conduct of all users of the Crewa platform. It is incorporated into and forms part of our Terms of Service. By using Crewa, you agree to comply with this policy. Violations may result in content removal, account suspension, or permanent ban.

2. Permitted Uses

The Crewa platform is designed exclusively for:

• Property owners posting legitimate home repair, maintenance, and improvement jobs
• Tradesmen finding and applying for home service jobs within their area and specialty
• Users communicating directly to coordinate job details, pricing, and scheduling
• Tradesmen building professional profiles showcasing their work and credentials
• Tradesmen finding verified helpers for larger jobs through the platform

3. Prohibited Content

3.1 Language and Communication

• Profanity, hate speech, or discriminatory language targeting race, ethnicity, religion, gender, sexual orientation, disability, or national origin
• Threats, intimidation, or harassment of any kind toward other users
• Sexual, suggestive, or inappropriate language in any context
• Spam, repetitive messages, or unsolicited promotional content

3.2 Images and Media

• Explicit, sexually suggestive, or pornographic images
• Violent, graphic, or disturbing imagery
• Images that do not relate to the services being offered or requested
• Images containing personal information such as addresses, license plates, or financial documents
• Copyrighted images used without permission

3.3 Job Postings and Profiles

• False, misleading, or fraudulent job postings
• Job postings for services outside the scope of home trades and maintenance
• Fake reviews or ratings
• Misrepresentation of qualifications, certifications, or experience
• Posting jobs with the intent to solicit personal information from tradesmen

4. Prohibited Activities

• Attempting to move transactions off the platform to circumvent fees or terms
• Soliciting users for services unrelated to home trades
• Creating multiple accounts to evade a suspension or ban
• Using the platform for any commercial purpose other than its intended use
• Attempting to access other users' accounts or personal information
• Using automated tools, bots, or scripts to interact with the platform
• Reverse engineering or attempting to extract source code from the platform

5. Reporting Violations

If you encounter content or behavior that violates this policy, please report it through the in-app reporting feature or by contacting support@joincrewa.com. We take all reports seriously and will investigate promptly.

6. Enforcement

Violations of this policy may result in:

• Content removal without notice
• A formal warning issued to your account
• Temporary suspension pending investigation
• Permanent account ban for severe or repeated violations
• Reporting to law enforcement where illegal activity is involved

Crewa uses both automated moderation tools and human review to enforce this policy. Enforcement decisions are at Crewa's sole discretion.

1. Purpose

This User Agreement governs the relationship between Property Owners and Tradesmen who connect through the Crewa platform. Crewa is not a party to any job agreement and is not responsible for the outcome of any transaction between users.

2. Property Owner Responsibilities

• Post accurate and complete job descriptions including scope of work, location, and budget range
• Respond to tradesmen inquiries in a timely and respectful manner
• Ensure safe and accessible access to the job site for the agreed upon tradesmen
• Pay tradesmen directly for completed work as agreed upon prior to job commencement
• Leave honest and accurate reviews following job completion
• Not request work outside the scope of what was posted or agreed upon without renegotiating terms
• Not attempt to circumvent the platform to avoid its intended use

3. Tradesman Responsibilities

• Maintain an accurate and up-to-date profile including skills, certifications, and work history
• Complete government ID verification through Didit before accepting jobs
• Only apply for jobs within your area of expertise and geographic service range
• Communicate clearly and professionally with property owners
• Show up to confirmed jobs on time or provide adequate notice of any changes
• Perform work to a professional standard consistent with your stated qualifications
• Not request payment for work not completed or for amounts beyond what was agreed
• Leave honest and accurate reviews following job completion

4. No-Show and Cancellation

Users who repeatedly cancel, no-show, or fail to honor confirmed commitments may have their account flagged or suspended. Crewa reserves the right to remove users who demonstrate a pattern of unreliable behavior that degrades the platform experience for other users.

5. Payment

All payment for services is handled directly between the property owner and tradesman. Crewa does not process payments for individual jobs and is not responsible for payment disputes. Users are encouraged to agree on pricing and payment terms before commencing any work.

6. Disputes

If a dispute arises between a property owner and tradesman, both parties should first attempt to resolve it directly through the in-app messaging system. If resolution cannot be reached, either party may contact support@joincrewa.com to request assistance. Crewa may at its discretion assist in facilitating a resolution but is not obligated to adjudicate disputes or compensate either party.

7. Reviews

Both property owners and tradesmen may leave reviews following a completed job. Reviews must be honest, accurate, and based on the actual job experience. Fake, retaliatory, or incentivized reviews are prohibited and may result in account action. Crewa reserves the right to remove reviews that violate our policies.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your device, remember your preferences, and improve your experience. We also use similar technologies including local storage and session storage.

2. How We Use Cookies

2.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include security cookies set by Cloudflare Turnstile for bot protection and fraud prevention, and session cookies that keep you logged in during your visit.

2.2 Analytics Cookies

We may use analytics tools to understand how users interact with our website, which pages are visited most, and where users come from. This data is used in aggregate and does not identify individual users.

2.3 Functional Cookies

These cookies remember your preferences such as language settings and location to provide a more personalized experience.

3. Third Party Cookies

Our website uses Cloudflare services which may set cookies for security and performance purposes. These cookies are governed by Cloudflare's own privacy policy. We do not control third-party cookies and recommend reviewing their respective privacy policies.

4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may affect the functionality of our website.

5. Contact Us

Crewa, Inc. | Email: support@joincrewa.com | Website: www.joincrewa.com

1. Overview

Crewa requires all tradesmen to complete identity verification through our third-party provider Didit before accessing job features on the platform. This disclaimer explains the scope and limitations of our verification process.

2. What Verification Confirms

Our identity verification process confirms that:

• The individual submitting the verification holds a government-issued identification document
• The identification document appears authentic based on Didit's verification technology
• The person submitting the ID appears to match the photo on the document

3. Limitations of Verification

Identity verification does NOT confirm or guarantee:

• The quality, skill level, or professional competence of a tradesman
• That a tradesman holds any particular license, certification, or insurance
• That a tradesman has no criminal history beyond what ID verification reveals
• That the verified individual will perform work safely, legally, or to any particular standard
• That the verified individual is the same person who will physically show up to a job

4. User Responsibility

Property owners are encouraged to exercise their own due diligence when hiring tradesmen, including requesting proof of relevant licenses and insurance, reading reviews from previous jobs, and communicating directly to assess suitability before confirming a job. The verified badge indicates identity confirmation only, not a professional endorsement by Crewa.

5. Third-Party Provider

Identity verification is processed by Didit. Crewa does not store copies of government ID documents. The verification result received by Crewa is a confirmation status only. For questions about how Didit handles your data, please review Didit's privacy policy directly.

6. Limitation of Liability

Crewa is not liable for any damages, losses, or harm resulting from reliance on the verified status of any user. The verified badge is an informational indicator only and does not constitute a guarantee, warranty, or endorsement by Crewa of any tradesman's services, character, or conduct.

1. Subscription Plans

Crewa offers a flat monthly subscription of $30 per month for tradesmen to access job features on the platform. Property owners may use the platform free of charge. Additional paid features such as post boosting may be made available from time to time and will be clearly described within the app before purchase.

2. Billing

Subscription fees are billed on a monthly recurring basis starting from the date of your initial subscription. By subscribing, you authorize Crewa to charge your payment method on a monthly basis until you cancel. All fees are charged in US dollars.

3. Free Trial

Crewa may offer a free trial period for new subscribers. If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial period without charge. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.

4. Cancellation

You may cancel your subscription at any time through the app settings or by contacting support@joincrewa.com. Cancellation takes effect at the end of the current billing period. You will retain access to subscription features until the end of the paid period. Crewa does not provide prorated refunds for partial months.

5. Refunds

All subscription fees are non-refundable except as required by applicable law. If you believe you were charged in error, contact support@joincrewa.com within 30 days of the charge and we will review your request.

6. Price Changes

Crewa reserves the right to modify subscription pricing at any time. We will provide at least 30 days advance notice of any price changes through in-app notification or email. Your continued use of the subscription after the price change takes effect constitutes your acceptance of the new pricing.

7. Failed Payments

If a payment fails, Crewa will attempt to process the payment again. If the payment continues to fail, your subscription may be suspended until a valid payment method is provided. You are responsible for keeping your payment information current.

8. Post Boosting

Tradesmen may have the option to pay to boost their profile or job applications for increased visibility. Boosting fees are one-time charges and are non-refundable once the boost has been applied. Crewa does not guarantee any specific results from post boosting.

9. Contact Us

Crewa, Inc. | Email: support@joincrewa.com | Website: www.joincrewa.com